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Page last updated: 16 December 2024

Contact

How to get in touch with the FMA, and details of who to contact if the matter doesn't fall under our remit or can more easily be resolved by another government agency or organisation.

Holiday hours

Our offices are closed from midday Monday 23 December and will reopen 8.30am, Monday 6 January 2025.

Complaints and enquiries can still be lodged during this period by emailing [email protected], however they will not be actioned until 6 January 2025. If you require urgent assistance, please call 0800 434 566 from 3 January 2025.

In some situations, there are other Agencies and organisations who are best placed to help.

View a list of links to other organisations that are better placed to help based on your needs.

Who to contact

 

Phone: 0800 434 566    
Overseas Calls: 00 64 3 962 2695

Our lines are open Monday to Friday - 8:30am to 5:00pm 

If you want to

Please email us at
  • Ask a question
  • Make a complaint
  • Report a misconduct or scam
  • Request information under Official Information Act (OIA)
  • Provide confidential whistleblowing information

[email protected]  
  • Submit a licence application
  • Enquire about a licence application

[email protected] 
  • Submit a compliance report
  • Provide compliance information
  • Apply for a levy waiver

[email protected]
  • Submit an AML/CFT report
  • Ask about AML/CFT requirements

[email protected]
  • Apply for an exemption

[email protected]
  • Make FinTech related enquiries

[email protected]
  • Make a media enquiry

[email protected]
  • Make a speech enquiry

[email protected]

 

Auckland Office Wellington Office

Phone

(09) 300 0400
Overseas callers please dial
00 64 9 300 0400

(04) 472 9830
Overseas callers please dial
00 64 4 472 9830

Address

Financial Markets Authority
Level 5
Ernst & Young Building
2 Takutai Square
Britomart
Auckland, New Zealand

Financial Markets Authority
Level 2
1 Grey Street
Wellington, New Zealand

Mail

Financial Markets Authority
DX Box CX10033
PO Box 106 672
Auckland 1143 New Zealand

Financial Markets Authority
PO Box 1179
Wellington 6140 New Zealand

Courier

Financial Markets Authority
Level 5 Ernst & Young Building
Loading Bay 59 Tyler Street
Britomart
Auckland 1010 New Zealand

We investigate a range of complaints about the conduct of individuals and businesses that operate in our financial markets. Read more about how to complain, our complaints process and how we protect whistleblowers and informants.

Complaints

 

If you believe there has been serious wrongdoing in relation to the financial markets by the organisation you work for, you can make a protected disclosure (whistle blowing). 

Read more about whistle blowing

The Official Information Act 1982 (OIA) gives New Zealanders the right to request official information.

We are committed to carrying out our functions and responsibilities in an open, transparent and accountable manner. We will publish OIA statistics and some responses to requests for information every quarter.

OIAs with the FMA

 

Find answers to common questions and who to get in touch with if we can’t help. Please check the information we provide in each section before contacting us – it may save you time. If you can’t find the information you’re looking for then please submit your question to us via [email protected] or call one of our helplines.

Check our FAQ's

 

 

For the hearing impaired

New Zealand Relay (NZ Relay) is a telecommunication service for people who are Deaf, hearing-impaired, deafblind, or speech impaired. You can use NZ Relay to make telephone calls to family, businesses and government ministries.

Visit the New Zealand Relay website