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  7. 8 August 2022

    When to contact us and who else may be able to help

    Whilst the FMA is always happy to help, In some situations, there are other Agencies and organisations who are best placed to help. This page has a list of links to other organisations that could be better placed to help based on your needs.

  8. 8 August 2022

    Conduct

    Conduct is how market participants behave and how they serve the needs of customers. It is about how a business operates as a whole, and it’s driven by the culture and the governance of the organisation.This page explains the FMA's expectation of conduct by organisations that fall under its remit

  9. 2 August 2022

    Consumer Experience with the Financial Sector Survey 2022

    The Consumer Experience with the Financial Sector survey is our inaugural, nationally representative survey of New Zealand consumers. The FMA commissioned the survey to gain a comprehensive understanding of consumer experiences with the financial sector. The research reveals insights into the mindset and motivations of consumers as they manage their money and deal with financial services firms. This research is part of a commitment by the FMA to build a better understanding of consumers to help shape our regulation of the financial sector and deliver on our objectives. The data also provides valuable insights for the financial services industry, other Government agencies and consumer bodies.