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  1. 31 March 2025

    Non-bank deposit takers

    You are entitled to fair treatment from your non-bank deposit taker. If you believe you have not been treated fairly, you can make a complaint directly to your non-bank deposit taker, or their dispute resolution scheme, where you can access free, fair, and independent dispute resolution.

  2. 31 March 2025

    Everyday finance

    These pages explain how everyday financial services like banking and insurance are impacted by the Conduct of Financial Institutions (CoFI) Act, what conduct you should expect from them and what to do when things don't go as expected.

  3. 31 March 2025

    Insurance

    When you buy insurance products, you have certain rights and your provider has obligations to make sure you're treated fairly and those products suit your needs. The FMA monitors both insurers and the financial advisers selling insurance products to ensure they are delivering those outcomes.

  4. 31 March 2025

    Banking

    The FMA regulates certain products that may be offered by banks (e.g. managed funds) to you. The FMA is interested in the overall conduct of banks. THe FMA does not have a direct legislative mandate for regulating the conduct of providers of core retail banking (such as lending, credit and bank accounts).

  8. 28 March 2025

    Innovation

    The financial technology (FinTech) sector continues to evolve rapidly. Our aim is to ensure that the New Zealand regulatory system facilitates innovation that improves outcomes for customers and increases the efficiency and competitiveness of the financial system. This page talks to the FMA's view of innovation in financial markets and how we support the FinTech community.

  9. 27 March 2025

    Make a protected disclosure (whistleblowing)

    If you believe there has been serious wrongdoing in relation to the financial markets by the organisation you work for, you can make a protected disclosure (whistle blowing).

  10. 27 March 2025

    Scams

    This section of the FMA website contains information about investment scams, how to protect yourself from scammers, how to report a scam, examples of real life scam stories and provides a list of current scam warnings.

  12. 26 March 2025

    Official Information Act (OIA) requests

    The Official Information Act 1982 (OIA) gives New Zealanders the right to request official information. We are committed to carrying out our functions and responsibilities in an open, transparent and accountable manner. We will publish OIA statistics and some responses to requests for information every quarter.

  13. 26 March 2025

    Make a complaint

    We investigate a range of complaints about the conduct of individuals and businesses that operate in our financial markets. This page talks about when you should complain to us and who better to contact for complaints that fall outside of our remit. You will also find out how to make a complaint and the information we need in order to process a complaint.

  14. 25 March 2025

    Financial Institutions

    A financial institution is a registered bank, licensed insurer, or licensed non-bank deposit taker (NBDT) that is in the business of providing one or more relevant services. View more about the licensing of Financial Institutions on this page.

  15. 25 March 2025

    Contact

    Find out how to contact the FMA if you wish to ask us a question; make a complaint; contact our helplines, visit our offices or make a media enquiry.