18 July 2024

FMA Research Publication: Understanding Fairness in Financial Services

Cover image for Fairness Research

Fairness in financial services is central to the FMA’s purpose to promote fair, efficient and transparent financial markets.  

The research centres on a consumer survey of approximately 3000 New Zealanders who answered a range of questions about fairness. It is intended to support evidence-based conversations with industry and stakeholders on what fair treatment means.  

We hope this research is a helpful conversation starter and we encourage providers to read the findings and provide us with feedback. The research is not guidance for financial service providers.

Download FMA Research Publication: Understanding Fairness in Financial Services