Consumer Confidence Survey Report

The FMA is committed to becoming an intelligence-led regulator, and so understanding the experiences of New Zealanders within our financial markets is crucial to achieving this goal. We will be using the findings from the Consumer Confidence Survey to ensure that we focus our efforts on how we can better regulate for all New Zealanders.

This is our inaugural Consumer Confidence Survey. We’ll be asking consumers annually about their experiences with their financial services provider, so that we can share with providers what their customers are telling us about them and working with them to promote outcomes for all New Zealanders.

Download the Consumer Confidence Survey Overview Report

Related

View the related media release: Inaugural Consumer Confidence survey provides valuable insights for FMA and financial services sector