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Christmas holiday period office hours

Our offices will be closed from 3.30pm Thursday 22 December and will reopen on Monday 9 January 2017. Complaints and enquiries can still be lodged during this period using our online forms, however they will not be processed until 9 January.


Find answers to common questions and how to get in touch with us. Please check the information we provide in each section before contacting us – it may save you time.

If you can’t find the information you’re looking for then please submit your question to us using our online question form or call one of our helplines.